FOCUS GROUPS AND TECHNICAL VISITS

Here you can read about the Focus Groups and Technical Visits carried out across the Access+EU partner countries. Focus Groups brought together youth workers, people with disabilities, families and professionals to explore needs, barriers and possible solutions. Technical Visits offered first-hand insight into inclusive practices in specialised organisations. Their findings directly informed the Training of Trainers, Handbook and OER.

 
Bosnia and Herzegovina - Association Menssana

Technical Visit 11th and 12th March 2025

On 11th March 2025 Association Menssana organized a study visit for project partners of the Access+EU programme, including representatives from You Net (Italy) and other consortium members. This technical visit included viewing Community Mental Health Centers (CMZs) in Sarajevo Canton, the Psychiatric Clinic of the Clinical Center of the University of Sarajevo and Menssana’s Daily Recreational Center. It aimed to introduce the partners to the mental health service network in Bosnia and Herzegovina and to showcase practical examples of cooperation between community-based organizations and mental health institutions. The participants were able to meet teams of psychiatrists, psychologists, social workers, and peer support users, which gave opportunity for discussions about various topics like deinstitutionalization, rehabilitation and cross-sector cooperation.

On the second day a workshop was held discussing “Focus Group Methodology in Mental Health Research”. It covered  the purpose and structure of focus groups, techniques for engaging participants from vulnerable groups, ethical considerations and confidentiality as well as practical exercises on moderating and reporting focus group discussions. 

These activities strengthened partnership and mutual understanding among EU and local partners and increased the visibility of the Bosnian model of community mental health. Furthermore the project staff’s skill of qualitative data collection was enhanced, preparing them for upcoming focus group implementation within the ACCESS+EU framework.

Focus Group: Users of Mental Health Services 15th May 2025

Through the partner activities of the Association Menssana a Focus Group was held on the 15th May 2025, where users of mental health services were able to share their experience, needs and challanges they face regularly. 

The keyfindings include a common impression  between participants that there is a high level of expertise and professional empathy shown by certain therapists. Apart from this however it became clear that there are many struggles users of mental health service face regularly, one of these being extremely long waiting times in public institutions for initial appointments with psychiatrists or psychologists, which often times lead to a worsening of symptoms or a sense of abandonment. Furthermore there exists a significant shortage of psychologist, psychiatrists and therapists in Bosnia and Herzegovina, aggravating these challanges even more and reducing the quality of service. Outside the healthcare system, there are no sustainable support groups, employment programs, or community integration activities. Most participants stated that they conceal their diagnosis in their workplace due to the fear of discrimination. 

Through the focus group we were able to conclude that users face various barriers in accessing mental health services. While certain professionals show a high level of commitment, the system is insufficiently staffed and unprepared to meet the complex needs of users. There is a critical need to increase personnel capacity, develop non-institutional support structures, and implement a systemic destigmatization campaign within the Bosnian context.

Focus Group: Mental Health Professionals 3rd June 2025

The next Focus Group organized by our partner Association Menssana included five professionals from the Sarajevo Canton (KS), Tuzla Canton (TK), and Zenica-Doboj Canton (ZDK), representing a diverse range of work experience and professional fields in both healthcare and education.

During the discussions the following key findings  were conducted. Mental health professionals are often times exposed to substandard work conditions, lacking space, equipment and institutional support. Workplace bullying, shortage of staff and a chronic work overload make team-based approaches nearly impossible and create a difficult everyday work. Mental health system users have difficulties finding work opportunities due to stigma, lack of awareness among employers, and insufficient support in employment. However the participants showed willingness to participate in work integration programs. We were able to perceive a strong general commitment to the improvement of the current circumstances – workers uphold high standards of practice, remain comitted to clients, speak openly about challenges and seek solutions.

Meaningful reform must include improved working conditions, employer education, and the development of a clear national strategy for the inclusion of mental health service users.

Focus Group: Family members of mental health service users 20th June 2025

Our last Focus Group in Bosnia and Herzegovina planned by Association Messana was held on the 20th June 2025. The group consisted of family members of individuals using mental health services, accompanied by a moderator and a psychologist. They were guided through a discussion on coping experiences, availability of support, and expectations from the mental health system.

The first impression they shared was about the emotional turmoil caused by the diagnosis for a loved one and the need for education and information to be able to accept the diagnosis and embrace a supporting role. In Bosnia and Herzegovina however, there are no formal counseling services, legal aid, or psychoeducation programs specifically designed for families of individuals with mental health disorders. Thats why most support is provided by the NGO sector with programs such as the Day-Recreational Center run by Association Menssana. Additionally the participants mentioned multiple challenges in the jobmarket, with individuals facing mental health disorders often times being rejected because of stigma, discrimination or fear from employers. For these reasons such diagnosises are also commonly kept secret.

Thanks to the participants input and willingness to share we were able to conlude that families, which serve as the emotional and practical backbone of support for individuals with mental health challenges, remain overburdened in the absence of systemic assistance. There is an urgent need to develop formal mechanisms for counseling, education, and institutional recognition of the family’s role in the mental health system of Bosnia and Herzegovina.

Technical Visit to “Autizmi Flet” – 19th September 2025

On 19th September 2025, the ACT Center carried out a technical visit to the premises of “Autizmi Flet” (Autism Speaks), an organization dedicated to discovering, developing, and promoting the socio-cultural and sports talents and abilities of children and young people, particularly those with autism spectrum disorders (ASD).

The visit introduced participants to the organization’s work, its facilities, and the different services it provides to children and young people with disabilities. Particular attention was given to the organization’s efforts to develop artistic and cultural talents, using art as a powerful tool for self-expression, participation, and inclusion.

“Autizmi Flet” organizes shows and festivals where children and young people with ASD can demonstrate their talents. Among its initiatives are “A Spark in the Dark”, held on 30th October 2020, which featured performances by children with ASD alongside well-known Albanian artists, and the First National Festival of Persons with Disabilities, “December Sounds” (Tinguj Dhjetori), held at the Arturbina National Theatre on 3rd December 2024, where young people presented vocal and instrumental performances. The organization also promotes exhibitions of artworks created by children with disabilities in public spaces such as Tirana Castle and Skanderbeg Square.

Another important area of “Autizmi Flet’s” work is promoting inclusion and raising public awareness. Through participation in public events, festive activities, and local markets, the organization creates opportunities to showcase the talents of children and the dedication of their families. Collaboration with well-known national artists, including participation in major cultural events such as the “Kënga Magjike” (Magic Song Festival), further increases the visibility of children with special needs and challenges stereotypes about disability.

The organization also uses films and other creative activities to address important social issues, such as bullying, and to encourage greater understanding and acceptance within society.

The technical visit provided valuable insight into practical approaches to inclusion, talent development, and public awareness, while highlighting the importance of creating opportunities for children and young people with ASD to actively participate in cultural and social life.

Technical Visit to “Kolë Jakova” 9-Year School – 21st November 2025

On 21st November 2025, as part of the ACCESS+EU project, the project team conducted a technical visit to the “Kolë Jakova” 9-year school, focusing on the work of the school’s Psycho-Social Service.

The visit brought together key professionals working within the school, including the Social Worker, Psychologist, and Support Teacher. The meeting provided an opportunity to introduce the participants to the ACCESS+EU project and present the planned activities for 2026, while also establishing a basis for closer cooperation between the project team and the school.

A central part of the visit focused on gaining a better understanding of the challenges faced by psycho-social professionals in their daily work. Discussions highlighted the difficulties involved in supporting children with disabilities, particularly the need for specialized resources, tailored methodologies, and continuous professional support. The participants also discussed challenges related to case management, including the complexity of coordinating different services and the importance of stronger cooperation between institutions.

The technical visit provided valuable insight into the needs and challenges faced by professionals working directly with children and families. The information gathered will contribute to strengthening the ACCESS+EU project’s activities and improving cooperation with the “Kolë Jakova” school. This partnership will support the development of more effective approaches to addressing existing challenges and ensuring that children receive the appropriate support to reach their full potential.

Focus Group: Parents and Young People with Disabilities 12th April 2025

On 12th April 2025, the ACT Center conducted an online focus group with parents and young people with disabilities, moderated by two ACT Center Social Workers with experience working with young people with disabilities. The participants included parents of children with autism spectrum disorder and cerebral palsy, while the online format also allowed the young people themselves to participate and share their thoughts and experiences.

The session introduced participants to the ACCESS+EU project, its main objectives, and the partners implementing the EU-funded initiative. The focus group aimed to identify the main challenges faced by parents, understand the difficulties experienced by children and young people with disabilities, and gather information to support the development of effective solutions and support measures.

During the discussion, several key challenges were identified. Parents highlighted the emotional difficulties following their child’s diagnosis, as well as problems with institutional acceptance in kindergartens, schools, and higher education. Participants also pointed to the lack of rehabilitation services and accessible information, difficulties with social and professional integration, and the high financial costs of rehabilitation and extracurricular activities. Social prejudice and limited awareness of EU-funded opportunities were also identified as significant barriers.

Young participants emphasized difficulties with social and professional integration, limited opportunities for meaningful daily activities, and low participation in projects and activities funded by the EU. These challenges contribute to feelings of exclusion and limit opportunities for personal and professional development.

The participants highlighted several possible solutions, including stronger enforcement of employment quotas for people with disabilities, increased training for parents, young people, and youth workers, and greater inclusion in sports, cultural, and educational activities.

The focus group highlighted the need for coordinated action from public institutions, businesses, and civil society to address discrimination, improve access to services and employment, and create more inclusive opportunities. Strengthening these areas is essential to ensuring that young people with disabilities can participate fully in society and develop their potential.

Focus Group: Professionals Working with Young People with Disabilities 23rd June 2025

On 23rd June 2025, the ACT Center conducted an online focus group with professionals working with young people with disabilities. The session was moderated by two ACT Center Social Workers with experience in working with this target group. Participants introduced their professional roles and the groups they work with on a daily basis before being introduced to the ACCESS+EU project, its objectives, and the partners involved in implementing the EU-funded project.

The focus group aimed to identify the main challenges faced by young people with disabilities and their families, understand their support and resource needs, and collect information that would contribute to the development of a practical guide helping parents and young people access EU-funded projects and opportunities.

The discussion highlighted several structural and practical challenges. Professionals reported a lack of physical and didactic resources, including resource rooms, quiet spaces, and appropriate educational materials. They also pointed to difficulties with inclusion, including the non-acceptance of young people with disabilities in some educational settings and staff being overloaded when supporting several young people with different diagnoses.

Another key issue was the lack of professional training and cooperation. Participants emphasized the need for better training in working with young people with disabilities, stronger cooperation within multidisciplinary teams, and improved communication between parents, support teachers, and youth workers. Social and informational barriers were also identified, including parental denial, inappropriate terminology used by professionals, and limited information about opportunities for young people with disabilities to participate in EU-funded projects. Only a small percentage of young people with disabilities currently participate in such projects, often limited to basic training or activities.

Professionals proposed several solutions, including creating a positive and supportive multidisciplinary working environment, providing training and awareness-raising activities for both parents and professionals, and organizing online and on-site sessions to introduce young people with disabilities and their families to EU project opportunities.

The creation of community centers offering free services such as therapy, social support, and integration activities was also highlighted as an important measure. Such centers could bring together trained multidisciplinary teams and provide more accessible, coordinated support.

The findings of this focus group will directly contribute to the development of a practical guide within the ACCESS+EU project. The guide will support parents and young people with disabilities in accessing EU-funded opportunities and contribute to their greater social participation and integration into society.

Technical Visit to CPC Psychological Center 18th September 2025

On 18th September 2025, representatives from ELA Tenerife carried out a technical visit to the CPC Psychological Center in San Cristóbal de La Laguna as part of the ACCESS+EU project. The visit aimed to identify and share good practices for promoting the inclusion of people with disabilities in Erasmus+ courses and activities.

The CPC Psychological Center provides psychological, educational, and therapeutic support to people with diverse disabilities, special needs, and mental health conditions. During the visit, the center’s professionals presented their person-centered approach, which combines psychological support, individualized and group education, and group therapy. Their work focuses on promoting personal autonomy, emotional well-being, and social inclusion.

The visit also included a guided tour of the facilities, highlighting several accessibility and support features. These included adapted entrances and bathrooms, wide corridors, barrier-free spaces, specialized therapy rooms, sensory integration areas for people with autism and other neurodevelopmental disorders, and educational and training spaces equipped for creative, technological, and computer-based learning.

The professionals also discussed the importance of providing continuous individualized support during Erasmus+ exchanges. Participants with disabilities may require assistance from psychologists, therapists, interpreters, or other specialists depending on their needs. Other barriers identified included the adaptability of accommodation and learning spaces, language difficulties, particularly for people with intellectual disabilities, and the need to ensure that individual support requirements are met throughout the experience.

The technical visit highlighted the importance of accessibility, multidisciplinary cooperation, and individualized support in creating truly inclusive Erasmus+ opportunities. At the same time, the professionals emphasized the positive impact that international exchanges can have on people with disabilities, noting that such experiences can not only promote inclusion but may also have a therapeutic effect for some participants.

Interview with ACAPASIL Professionals 23rd February 2026

On 23rd February 2026, an interview was conducted with professionals from ACAPASIL (Asociación Canaria de Psicología Asistencial Laurisilva) to explore their professional perspectives on the participation of neurodivergent learners in international mobility programmes. The interview brought together experienced professionals working directly with people with mental health conditions and neurodivergence, particularly in situations requiring preparation and adaptation to new environments.

The interview aimed to examine the current participation of neurodivergent learners in international mobility programmes, identify the main structural, organisational, and emotional barriers they face, and gather professional recommendations for creating more inclusive and accessible mobility opportunities.

The discussion highlighted several key barriers to participation. Professionals noted that participation remains relatively low, not because of a lack of interest, but because international mobility can appear complex, demanding, and difficult to manage. The preparation period before departure was identified as particularly challenging, with administrative procedures, logistical arrangements, and communication with different institutions often creating significant stress and anxiety.

Participants also highlighted the lack of clear and accessible information specifically adapted to neurodivergent learners. The need to disclose personal needs in order to receive support can create additional pressure, while unfamiliar environments, unpredictable routines, unclear communication, and challenging group dynamics can affect participants’ sense of psychological safety. Emotional safety and feeling heard, respected, and supported were identified as essential conditions for successful participation.

ACAPASIL professionals proposed several recommendations, including providing clear and step-by-step information well in advance, establishing early contact with mentors and support professionals, and offering continuous assistance throughout the preparation and travel phases. They also emphasized the importance of integrating support into standard mobility procedures rather than creating separate systems for neurodivergent learners.

The professionals further recommended balancing autonomy with structured support through predictable routines, visual schedules, and clear group expectations. Strong peer support, active listening, and empathy were also identified as important tools for reducing isolation and strengthening participants’ confidence.

The interview highlighted that limited participation in international mobility is mainly linked to structural and emotional barriers rather than a lack of motivation. The findings emphasize the importance of proactive planning, early communication, professional mentorship, emotional support, and predictable yet flexible structures in creating meaningful and inclusive international mobility experiences for neurodivergent learners.

Technical Visit to ACAPASIL 6th February 2026

On 6th February 2026, as part of the ACCESS+EU project activities, the project team conducted a technical visit to ACAPASIL (Asociación Canaria de Psicología Asistencial Laurisilva), a private, non-profit organisation of public interest established in 2012 in the Canary Islands. The visit aimed to gain a deeper understanding of the organisation’s operational model, strategic priorities, and integrated approach to psychological and social support.

During the visit, ACAPASIL presented its mission and core values, which include dignity, solidarity, cooperation, responsibility, self-improvement, and quality. The organisation focuses on preventing and addressing psychosocial deterioration, marginalisation, and institutionalisation among vulnerable populations.

A key part of the visit focused on ACAPASIL’s client intake and referral system. The organisation mainly receives referrals from associations and public administrations and supports people who experience financial difficulties and cannot afford private psychological services. Following an initial assessment of each client’s financial and psychosocial situation, individuals are matched with professionals according to their specific needs. Alongside psychological therapy, ACAPASIL provides support with accessing social benefits, housing assistance, and other public resources, ensuring a more comprehensive approach to each person’s situation.

The team also presented its main programmes for 2025–2026. Proyecto Laurisilva provides individual and group psychological support to vulnerable populations, focusing on wellbeing and autonomy. PsicoPONOS IV offers therapeutic support to young people involved in an employment insertion programme, addressing emotional and psychosocial barriers to employability. ALISIO by Laurisilva focuses on emotional wellbeing, psychoeducation, and community inclusion through workshops, individual sessions, and coordination with local social services.

Another important aspect of the visit was ACAPASIL’s multidisciplinary team, which includes psychologists, social workers, health professionals, volunteers, and students. Their coordinated work supports a client-centred approach based on empathy, trust, and emotional safety. The organisation also follows a structured and goal-oriented therapeutic model, combining psychological intervention with social support to address wider challenges such as financial difficulties, housing insecurity, and administrative barriers.

The technical visit provided valuable insight into ACAPASIL’s holistic and preventive approach to psychosocial support. Its close cooperation with public administrations and community organisations demonstrates how integrated psychological and social services can respond effectively to complex vulnerabilities while promoting long-term wellbeing, autonomy, and social inclusion.

Focus Group: Youth with Developmental and Learning Disabilities – Survey Results (Poland) 25th October 2025

On 25th October 2025, as part of the ACCESS+EU project, the Educational Foundation organized two in-situ focus group workshops with young people with developmental and learning disabilities in Żmigród, Poland.

The two sessions were held from 09:00–11:00 and 12:00–14:00, with a total of 22 participants divided into two groups of 11 participants each. The workshops explored young people’s experiences of inclusion, accessibility, support needs, and participation in international mobility programmes.

Participants took part in discussions and completed a survey addressing their experiences of inclusion, learning barriers, peer and professional support, application procedures, and the support they may need before and during mobility activities. The findings showed generally positive experiences of inclusion, while also highlighting the importance of empathy, communication, emotional support, and accessible assistance when needed.

The results will contribute to the development of training materials for youth workers and mobility coordinators within the ACCESS+EU project, supporting more inclusive and accessible opportunities for young people with developmental and learning disabilities.

Meeting with Parents – Presentation of Youth Survey Results and Discussion on the Role of Family Support 12th November 2025

On 12th November 2025, as part of the ACCESS+EU project, the Educational Foundation organized an in-situ meeting with parents in Żmigród, Poland, to present the results of the youth survey conducted during the Educational Trip Foundation workshops and discuss the role of family support in international mobility.

The meeting presented key findings from the survey, covering areas such as inclusion, access to support, emotional and cognitive challenges, communication needs, comfort in sharing difficulties, and expectations regarding mobility programmes. Parents were encouraged to share their observations, concerns, and experiences related to their children’s participation in international mobility.

A central topic of the discussion was the role of the family in supporting young people before and during mobility experiences. Parents highlighted how family communication, emotional support, and the atmosphere at home can influence young people’s confidence, resilience, and willingness to face new situations. A safe and stable family environment was identified as an important factor in supporting emotional regulation, independence, and openness to intercultural experiences.

Parents also discussed concerns related to international mobility, particularly language barriers, stress management, and ensuring that young people feel safe and supported while abroad. The importance of building a strong support network involving family members, trusted peers, mentors, and mobility coordinators was emphasized.

The meeting demonstrated strong interest among parents in understanding and supporting young people’s participation in international mobility programmes. The discussions highlighted the importance of open communication between families and coordinators, stronger emotional support strategies, and informational meetings to prepare families and young people for potential challenges during mobility experiences.

Technical Visits to ANOB, Il Ponte and Pane e Cioccolata 24th October, 7th and 10th November 2025

Between October and November 2025, YouNet carried out three technical visits to ANOB, Il Ponte, and Pane e Cioccolata in Bologna, Italy. The visits involved a total of eight participants and aimed to explore different approaches to promoting social inclusion, personal growth, and independence for people with disabilities.

The three organisations presented different methodologies and support practices. ANOB uses accessible and personalized technologies, including adapted tablets and special interfaces, supported by therapists to promote digital empowerment and creativity. Il Ponte follows a more humanistic approach based on hospitality, empathy, creativity, and open-mindedness, offering activities such as music, theatre, art workshops, and games. Pane e Cioccolata applies structured and individualized approaches, including Applied Behaviour Analysis (ABA), with professional supervision and targeted interventions.

The visits also highlighted different approaches to promoting independence and socialisation. ANOB uses digital tools to support educational and professional development, with some participants achieving employment or passing public competitions. Il Ponte focuses on relationships, community, and social participation, while Pane e Cioccolata works closely with families and provides individualized programmes and social activities for children and adolescents.

International mobility and Erasmus+ opportunities were another important topic. The organisations highlighted the need for accessible facilities, reference persons, individualized support, and careful preparation. ANOB emphasized accessible spaces and support during mobility, Il Ponte highlighted the importance of volunteers and communication about individual needs, while Pane e Cioccolata suggested short-term mobility opportunities with 1:1 professional support for participants who may face greater challenges.

Despite their different approaches, all three organisations identified autonomy and individualized support as key challenges. They also emphasized the importance of promoting diversity, avoiding judgment, and creating inclusive environments. Conflict prevention and management were addressed through dialogue, empathy, supervision, preventive strategies, and inclusive communication.

The technical visits demonstrated that inclusion can be achieved through different but complementary approaches. ANOB highlighted the role of technology and digital empowerment, Il Ponte demonstrated the importance of community and human connection, and Pane e Cioccolata emphasized family involvement and professional individualized care. Together, the three organisations provided valuable examples of how environments and practices can be adapted to support autonomy, diversity, and meaningful participation.

Focus Group with Families, Young Participants and Educators 3rd November 2025

On 3rd November 2025, as part of the ACCESS+EU project, a focus group was conducted in Bologna with families, young participants, and educators who had previously taken part in a youth mobility experience in Tenerife under an Erasmus+ Adult Education mobility project. A total of 15 participants were involved. The discussion aimed to gather direct feedback on the emotional, logistical, and organizational aspects of the mobility experience and identify areas for improvement in future inclusive exchanges.

Families described both enthusiasm and concerns regarding international mobility. They expected the experience to support greater autonomy, socialisation, new friendships, cultural enrichment, and emotional wellbeing. At the same time, they raised concerns about participants being away from their families, adapting to unfamiliar environments, managing personal care, fatigue, language barriers, and maintaining previously developed independence. Families highlighted the importance of clear information about logistics and safety, orientation sessions, early contact with educators, practical resources, and regular communication with organisers and tutors.

Young participants generally described the experience positively, particularly enjoying social activities, excursions, and spending time together. Although group dynamics during the focus group were sometimes difficult to manage, the overall experience was described as enjoyable, enriching, and valuable for socialisation.

Educators also emphasized the emotional value of the mobility experience and the importance of balancing professional responsibilities with empathy and personal connection. They highlighted the usefulness of pre-mobility meetings and suggested using group communication tools such as WhatsApp to improve coordination and provide real-time support.

Several logistical challenges were also identified. While language barriers were initially perceived as difficult, they were successfully managed during the mobility. However, accessibility issues in accommodation, including a lack of appropriate shower aids for participants using wheelchairs, were highlighted. Families also noted differences between planned and actual activities and requested clearer communication and more detailed preparation before departure.

Based on the feedback, participants recommended ensuring accessible accommodation and transport, providing translated and clear information, organizing thorough pre-departure meetings, and collecting relevant health and personal care information in advance. Emotional inclusion, mutual respect, and individualized support were also identified as essential elements of successful mobility experiences.

The focus group provided valuable, experience-based insights that will contribute directly to the development of the ACCESS+EU Training of Trainers, Handbook, and OER. The real-life experiences shared by families, young people, and educators will help ensure that future project resources address practical challenges related to accessibility, communication, emotional support, preparation, and coordination before, during, and after international mobility.

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